Testing an d Monitoring Specialist_Indonesian ¥7000-11000 收藏 申请职位
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Testing an d Monitoring Specialist_Indonesian

¥7000-11000 | 中国-上海 |不限经验 |不限学历
五险一金 法定节假日 休假制度 奖励计划 年终奖金
2018-11-08 更新被浏览:
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Cecile Sun
1391****743 显示号码 (联系时请说明是在大鱼捕手上看到的)
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不限到岗 |年龄不限 |性别不限 |婚况不限
招聘若干

Self-Assessment & Effectiveness (SA&E) Complaint Root Cause (CRC) Analyst - Indonesia
As a Self-Assessment & Effectiveness Complaint Root Cause Analyst, your primary responsibilities will be to assist the SA&E leadership team in the monitoring an d analysis of complaints to understand trends an d root cause as well as to provide insights to process improvements, system enhancements and/or policy/procedure changes to mitigate the recurrence of complaints. The SA&E CRC Analyst will document key findings an d prepare relevant Key Performance Indicator ("KPI") data for management as well as provide feedback to leaders on trends an d teammate educational gaps. The Self-Assessment & Effectiveness CRC Analyst will be the escalation point for the SA&E Specialists and, in some instances, other employees. Assists Corporate Compliance management with requests from Internal Audit an d various regulators.
Core Duties:
 Perform ongoing monitoring an d analysis of all complaints, including those received an d responded to by our third party service providers, to understand potential trends an d challenges.
 Provide detailed complaint analysis an d reporting to management an d applicable committees/forums. Bring significant items Or potential issues to the attention of management when identified.
 Work with partners an d stakeholders to implement process improvements, Update policies an d procedures, and/or Update system settings an d parameters to mitigate future complaints.
 Support the design, implementation an d execution of ongoing testing an d monitoring controls supporting the Operational Risk Assessment process (development of scorecards, trend reporting, SA&E SOP documents, etc.).
 Conduct calibrations sessions with SA&E specialists an d Enterprise Leaders to ensure understanding of program expectations an d alignment on testing performance.
 Execute complex an d moderately complex testing processes.
 Provide ad hoc analyses and/or research issues as requested
 Know an d support company an d departmental procedures; regularly review an d ensure that specialists follow procedures, process flows an d guidelines.
 Champion change in department / functional area by supporting others through the phases of change, communicate positively an d consistently through the change
 Provide work direction an d training to staff.
 Stay abreast of operational processes an d the ever-changing regulatory environment.


Competencies:
 Dealing with Ambiguity
 Decision Quality (Problem Solving)
 Process Management
 Interpersonal Savvy
 Presentation Skills
 Drive for Results
 Time Management
 Functional/Technical Skills
Prerequisite Knowledge an d Proficiencies:
 Demonstrated attention to detail an d knowledge of multiple functions within the Global Operations organization.
 Strong analytical, cross-referencing an d deductive reasoning skills. Ability to problem-solve, review an d analyze data, locate its source, effectively assess risk, identify root cause of issues an d identify operational efficiencies. Ability to determine best course of action/make sound recommendations for correction of testing/monitoring findings
 Demonstrated thorough knowledge of PayPal services an d products.
 Self-motivated. Must be able to work in a fast-paced environment with frequent interruptions an d work effectively under the pressure of deadlines.
 Working knowledge compliance requirements, credit an d fraud methodologies Or operational risk testing practices.        Must display a high level of professionalism, sound judgment, commitment, integrity, teamwork, an d customer service.
 Proven organizational skills.
 Solid communication skills, both written an d verbal, an d the ability to communicate with several stakeholders.
 Ability to establish an d maintain harmonious working relationships with co-workers an d other business units.
 Knowledge of internal systems an d software (CSA, Norkom, NICE, Kana, Intranet, Admin Tools, Attack).

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公司简介
PayPal是全球领先的开方式数字支付平台。秉持“普惠金融服务大众(Democratizing Finance for Everyone)”的企业理念,公司致力于提供普惠金融服务、通过技术创新与战略合作相结合,为资金管理和移动创造更好的方式,为转账、付款或收款提供更多灵活选择,最终帮助个人及企业参与全球经济并获得成功。PayPal于1998年在美国加利福尼亚州成立,2002年被国际贸易电子商务平台eBay收购,成为其全资子公司;2015年7月从eBay拆分,并在美国纳斯达克独立上市,目前市值约700亿美元。2018年,在“全球最具价值品牌100强”中位列第30位。
  • 计算机/互联网
  • 上市公司
  • 中国
  • 1000人以上
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